Your Privacy at Rollino Casino: How We Handle Your Information

At Rollino Casino, your personal data is handled with the same seriousness we apply to every aspect of running a licensed platform. We operate under license 8048/JAZ2023-042 issued by Curaçao eGaming, which imposes binding obligations on how we collect, store, and process player information. This policy applies to everyone who creates an account, makes a deposit, contacts our support team, or simply browses our site.

When you register, we collect what is necessary to verify your identity and process your transactions: full name, date of birth, email address, residential address, and payment details. Depending on the method you choose, such as Visa, Mastercard, Skrill, or Neteller, we may receive limited transaction data from your payment provider. We do not store full card numbers on our servers. For cryptocurrency deposits via Bitcoin, Ethereum, TRON, Litecoin, Dogecoin, or Tether, only the wallet addresses linked to your account are retained.

We use your information to maintain your account, process withdrawals, respond through our support channels (email, live chat, WhatsApp, and phone), and meet our legal obligations under anti-money-laundering regulations. We do not sell your personal data to any third party. Certain trusted service providers, including KYC verification partners and payment processors, receive only the data required to carry out their specific tasks. Each is contractually obligated to protect that data, and all information is encrypted in transit and at rest using industry-standard protocols.

You have the right to request a copy of the data we hold, ask us to correct any inaccuracies, or request deletion of your account information where legally permitted. Contact our support team via live chat or email to exercise any of these rights; we aim to respond within 30 days. We may update this policy from time to time, and we will notify registered players of material changes by email before they take effect.

When you create an account at Rollino Casino, we collect the information needed to verify your identity and process your transactions. This includes your name, date of birth, email address, postal address, and payment details. If you use one of our supported deposit methods - Visa, Mastercard, Skrill, Neteller, Bitcoin, Ethereum, or any of our other accepted options - we may also record transaction identifiers and wallet addresses to satisfy anti-money laundering obligations under our Curaçao eGaming license (8048/JAZ2023-042).

We use this data to run your account, process deposits and withdrawals, verify your age, and respond when you contact our support team via live chat, email, WhatsApp, or phone. We do not sell your personal information to third parties. Where we do share data - for example, with payment processors, KYC verification providers, or fraud detection services - it is strictly to fulfil the service you requested or to meet a legal requirement. Each third party we work with is bound by confidentiality obligations and may only process your data for the specific purpose we have authorised.

We also collect technical data automatically when you browse or play at Rollino Casino. Device type, browser version, IP address, and session activity help us detect fraud, investigate disputes, and improve site performance. Cookie data may be used to remember your preferences and measure marketing effectiveness. All of this information is retained for as long as your account remains active and for a further period required by our Curaçao eGaming licensing obligations.

You have rights over your personal data. You can request a copy of everything we hold on you, ask us to correct any inaccuracies, or request deletion of records we are no longer required to keep. If you want to limit how we process your information, you can raise a formal objection. To act on any of these requests, email our privacy team using the address listed in the Contact section of this page. We will confirm receipt within five business days and provide a full response within 30 days.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Account information - your name, contact details, date of birth, and full transaction history - is kept for a minimum of five years from the date of your last activity at Rollino Casino. This period reflects our obligations under the Curaçao eGaming license (8048/JAZ2023-042) and applicable anti-money-laundering regulations, both of which require us to maintain complete, auditable records.

Payment data related to deposits and withdrawals processed through Visa, Mastercard, Skrill, Neteller, Paysafecard, MuchBetter, and cryptocurrency wallets - Bitcoin, Ethereum, Litecoin, TRON, Tether, and Dogecoin - is stored securely for the same five-year minimum. We never hold full card numbers or private cryptographic keys at any stage of a transaction. All financial records are encrypted at rest using AES-256 and transmitted over TLS 1.2 or higher. Access to these records is restricted to authorized personnel only, with activity logged and reviewed regularly.

Technical data such as IP addresses, device identifiers, and session logs is retained for up to 12 months to support fraud detection, account security, and responsible gambling monitoring. After that window closes, this data is anonymized or deleted automatically. Marketing preferences and communication history are kept until you withdraw consent or request account closure, at which point we remove them within 30 days.

When you close your Rollino Casino account, we begin a structured deletion process. Non-mandatory data is purged within 30 days. Records required for regulatory compliance or any open dispute are archived in a separate, access-restricted environment and deleted as soon as the relevant legal retention period expires. To request a copy of your stored data, or to ask us to delete non-mandatory records, contact our team any time via live chat, email, or WhatsApp.

Your privacy matters to us, and as a player at Rollino Casino you have specific rights over the personal data we collect. Operating under Curaçao eGaming license 8048/JAZ2023-042, we are held to clear standards around data handling and transparency. Those standards are not optional for us - they are built into how we run the casino, from account registration through to deposits and withdrawals using methods like Visa, Skrill, or Bitcoin.

The core rights you hold include access, correction, and deletion. You can request a copy of the personal data we hold at any time - we will provide it in a readable format within 30 days. If anything on file is wrong or outdated, submit a correction request and we will update it. For deletion, we can remove your data upon request, subject to legal and licensing obligations that require us to retain certain records for a defined period.

You can also withdraw consent for any data processing you previously agreed to, and you have the right to ask us to restrict how we use your information while a dispute is being resolved. Where technically possible, we support data portability, meaning you can receive your data in a structured, machine-readable file. You may also object to specific uses of your data, particularly where processing is based on our legitimate interests rather than your explicit consent.

To submit any of these requests, contact us through live chat, email, phone, or WhatsApp - all available through our support page. We treat rights requests as a priority and aim to respond within 30 calendar days. In cases requiring additional verification or involving complex data sets, we may extend that window by up to 60 days, with notice sent to you in advance. If a resolution is not reached to your satisfaction, you retain the right to escalate to the appropriate data protection authority in your jurisdiction.

When you visit Rollino Casino, our website places small text files called cookies on your device. These files let us remember your settings, keep your session active while you play, and understand how players move through our site. Without certain cookies, basic features such as logging in or keeping your USD account balance visible would not work correctly.

We use several categories of cookies. Strictly necessary cookies handle authentication and security - they activate when you sign in and expire when you close your browser. Performance cookies collect anonymous data about page load times and error rates, which helps our team identify and resolve technical issues faster. Functionality cookies save your display choices between visits so you do not have to set them again. Targeting cookies, placed alongside our analytics providers, help us surface relevant promotions to players who have already explored game categories like our Evolution live tables or Pragmatic Play slots - rather than showing generic offers to everyone.

You can control or delete cookies through your browser settings at any time. Most modern browsers let you block third-party cookies while allowing first-party ones, or wipe all stored cookies automatically on exit. Disabling strictly necessary cookies will limit your ability to log in and use account features. Disabling performance or targeting cookies will have no effect on gameplay - Gates of Olympus, Book of Dead, Starburst, and every other title in our library remain fully accessible.

Where local law requires explicit consent, we show a cookie banner on your first visit. You can update your choices at any point using the cookie settings link in our footer. For any questions about how we handle cookie data, our support team is reachable around the clock via live chat or email.

The General Data Protection Regulation (GDPR) is a European Union law governing how personal data is collected, stored, and processed. Rollino Casino operates under a Curaçao eGaming license (8048/JAZ2023-042), and we are committed to upholding GDPR standards for any players who are residents of the European Economic Area. We treat strong data protection as a baseline, not an afterthought.

Under GDPR, you hold several specific rights over your personal data. You may request access to the information we hold about you, ask us to correct inaccurate records, or request deletion of your data where no legal obligation requires us to retain it. You can also object to certain types of processing, request that we restrict how we use your data while a dispute is resolved, and in some cases ask us to transfer your data to another provider in a machine-readable format.

To exercise any of these rights, contact our team by email or live chat. We aim to respond to all verified data requests within 30 days. In complex cases, that window may extend by a further two months, and we will notify you promptly if that applies. We do not charge a fee for standard requests, though we may decline or apply a reasonable charge for requests that are manifestly unfounded or repetitive.

We process your personal data on several lawful bases: contractual necessity for account management and payment processing; legal obligation for anti-money laundering checks required under our Curaçao license; and legitimate interest for fraud prevention and platform security. Where we rely on your consent, for example for marketing communications, you may withdraw it at any time. Withdrawing consent does not affect the lawfulness of any processing carried out before that withdrawal.